Return Policy

MOGUMBO Return Policy 


Last Updated: [30-12-2023]

At MOGUMBO, we are committed to providing you with high-quality beauty products and a delightful shopping experience. We understand that sometimes you may need to return a product, and we've outlined our return policy below to make the process as simple as possible.

30-Day Return Window:
You have 30 days from the date of purchase to initiate a return for eligible items.

Eligibility Criteria:
- The item must be unused, unopened, and in its original packaging to be eligible for a return. Additionally:
- All tags and labels must be intact.
- Beauty and skincare products must not have been used or tested.

How to Initiate a Return:
1. Contact our customer support team at [+971 56 849 1140] to initiate the return process.
2. You will receive instructions on how to return the item.

Refund or Exchange:
- Upon receiving and inspecting the returned item, we will process a refund to the original payment method or offer an exchange, as per your preference.
- Refunds will be processed within 14 business days.

Exclusions:
- Certain items, such as opened beauty or skincare products, are non-returnable for hygiene reasons.
- Customized or personalized items are also non-returnable.

Contact Us:
If you have any questions or concerns about our return policy, please contact our customer support team at +971 56 849 1140.

Note: This return policy is subject to change; any updates will be communicated on our website.

Thank you for choosing MOGUMBO